Accor Hotels in the Heart of Surabaya, East Java, Indonesia: Reviews on Mercure Surabaya Hotel

Discover Luxury at Accor Hotels in the Heart of Surabaya, Indonesia

Prepare to immerse yourself in a world of luxury and sophistication at Accor Hotels. Nestled in the heart of Surabaya, East Java, Indonesia, this Accor Hotels promises an experience like no other. With a 4-star rating, it stands as a testament to opulence.

Exquisite Location and Elegant Ambiance

Located at Jl Raya Darmo 68 - 78, Surabaya, East Java, 60264, Indonesia, Accor Hotels provides easy access to the city’s vibrant attractions. It seamlessly blends comfort and luxury, creating an oasis of tranquility.

Elevated Accommodations and Personalized Service

With 257 meticulously designed rooms spread across 14 floors, Accor Hotels ensures a personalized experience for every guest. The hotel’s history, marked by its opening in 2007 and renovation in 2015, showcases a commitment to modernity and timeless elegance.

Luxurious Amenities and Unmatched Views

Indulge in the Hotel accommodations that offer sweeping views of the city. From its dining options to spa services, Accor Hotels delivers a 4-star experience in every facet of your stay.

Unforgettable Explorations and Exceptional Service

Whether you’re a business traveler or a leisure seeker, Accor Hotels is perfectly situated for exploring Surabaya. With 1519 reviews and an average rating of 7.8/10, you can trust in the quality of service provided.

Premium Experience Starting from 37 USD

Experience unparalleled luxury starting from 37 USD, promising an exclusive and unforgettable stay in Surabaya, East Java, Indonesia.

Hotel Overview

The 4-star Mercure Surabaya Hotel offers comfort and convenience whether you're on business or holiday in Surabaya. The hotel has everything you need for a comfortable stay. Facilities like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop are readily available for you to enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. Take a break from a long day and make use of hot tub, fitness center, outdoor pool, indoor pool, spa. Discover all Surabaya has to offer by making Mercure Surabaya Hotel your base.

Guest Ratings and Reviews

Based on 1519 reviews, Accor Hotels has an average rating of 7.8/10. Guests consistently praise the quality of service, amenities, and the overall experience.

Book Your Unforgettable Stay Now

Embark on a journey of luxury and comfort at Accor Hotels. Book your stay now and savor a one-of-a-kind experience that marries opulent living with genuine hospitality, all set against the captivating backdrop of Surabaya.

Hotel Summary

Hotel Name	Mercure Surabaya Hotel
Chain	Accor Hotels
Brand	Mercure
Star Rating	4 Star
Customer Rating	7.8/10
Number of Reviews	1519
Check-In Time	02:00 PM
Check-Out Time	01:00 PM
Number of Rooms	257
Number of Floors	14
Year Opened	2007
Year Renovated	2015
Rate Starts From	37
Address	Jl Raya Darmo 68 - 78
City	Surabaya
State	East Java
Zipcode	60264
Country	Indonesia
Continent	Asia
Location	View on Google Maps

Reviews

Free Wi-Fi was a lifesaver at Mercure Surabaya Hotel for catching up on work and staying connected.

— Brion Cochrane

The conference facilities at Mercure Surabaya Hotel were top-notch. Perfect for our business meetings and events.

— Tedda Karp

We appreciated the eco-friendly initiatives at Mercure Surabaya Hotel. It's reassuring to stay at a hotel committed to sustainability.

— Lic. Ansley

The staff's local recommendations at Mercure Surabaya Hotel led us to some hidden gems in Surabaya. Truly appreciated their insights.

— Perry Kiser

Kudos to Mercure Surabaya Hotel's staff—friendly, attentive, and always willing to assist.

— Sydney Sloofman

Check-in at Mercure Surabaya Hotel was swift and seamless. A smooth start to our wonderful stay.

— Dylan Case

Thoroughly enjoyed the distinctive services at Mercure Surabaya Hotel. Made our stay unique.

— Cathleen Parrish

The lobby at Mercure Surabaya Hotel struck the perfect balance—sophisticated yet welcoming.

— Fern Zamora

Chose Mercure Surabaya Hotel based on reputation and positive reviews. Made the right choice.

— Nele Olea

An average stay at Mercure Surabaya Hotel. Clean rooms, but lacking any standout features.

— Olivera Sloofman

The overall value for money at Mercure Surabaya Hotel was fair. Expected a bit more for the price.

— Coppin Tony

The exterior of Mercure Surabaya Hotel was average. Didn't leave a lasting impression.

— Ernesto Pickford

Housekeeping at Mercure Surabaya Hotel did a decent job. Rooms were kept tidy and clean.

— Burley Sica

The lighting in guest rooms at Mercure Surabaya Hotel was sufficient. Not too bright or too dim.

— Storage Cheung

The room temperature control at Mercure Surabaya Hotel was effective. Easily adjustable to personal preference.

— Jessy Trivelli

The overall cleanliness at Mercure Surabaya Hotel was acceptable. Common areas were well-maintained.

— Pernille Carey

The bed linens at Mercure Surabaya Hotel were clean and well-maintained. No issues with hygiene.

— Piotr Bernardini

The in-room safe at Mercure Surabaya Hotel was functional. Provided secure storage for valuables.

— Magali Petrusich

The housekeeping service at Mercure Surabaya Hotel was thorough. Rooms consistently well-maintained.

— Livia Fitzgibbon

The on-site bar at Mercure Surabaya Hotel had a vibrant atmosphere. Ideal for socializing.

— Reiniel Chasteen

The Wi-Fi speed at Mercure Surabaya Hotel was satisfactory. Good for browsing and streaming.

— Denise Bobish

The staff responsiveness at Mercure Surabaya Hotel was commendable. Quick assistance when needed.

— Shawna Hickman

The in-room entertainment options at Mercure Surabaya Hotel were diverse. Catered to various preferences.

— Jair Gaucher

The check-in process at Mercure Surabaya Hotel was chaotic. Long wait times.

— Christi Eaton

The bathroom facilities at Mercure Surabaya Hotel were poorly maintained. Plumbing issues.

— Noe Moerman

The bed comfort at Mercure Surabaya Hotel was unsatisfactory. Hard mattress and flat pillows.

— Dilini Branoff

The response time for room service at Mercure Surabaya Hotel was slow. Impacted convenience.

— Cormery Guralnick

The room furnishings at Mercure Surabaya Hotel were shabby and worn. Desperately needs renovation.

— Ginette Antunez

The overall ambiance at Mercure Surabaya Hotel was depressing. Lack of positive energy.

— Penny Marchetti

The bathroom facilities at Mercure Surabaya Hotel were in dire need of repairs. Leaks and malfunctions.

— Vikki Santiesteban

The facilities for business travelers at Mercure Surabaya Hotel were severely lacking. Unusable amenities.

— Cee Coffman

The elevators at Mercure Surabaya Hotel were a constant source of frustration. Always out of order.

— Baili Tarica

Furniture and fixtures at Mercure Surabaya Hotel were worn and shabby. Clearly in need of replacement.

— Julissa Chance

Dining at Mercure Surabaya Hotel was a culinary disaster. Tasteless and poorly presented meals.

— Cintya Owens

Overall upkeep of Mercure Surabaya Hotel was disappointing. Clearly neglected and deteriorating.

— Gali Tonnessen

Mercure Surabaya Hotel was a complete disaster. From check-in to check-out, nothing went smoothly.

— Smeloff Nian

Avoid Mercure Surabaya Hotel at all costs. It's a complete waste of time and money.

— Felicia Isaacs

The lack of COVID-19 safety measures at Mercure Surabaya Hotel is alarming. No regard for guest well-being.

— Yamuna Paskin

The food served at Mercure Surabaya Hotel was barely edible. I wouldn't feed it to my worst enemy.

— Alicia Omar

My overall experience at Mercure Surabaya Hotel was so bad, I had to cut my stay short.

— Boutique Brendling

Mercure Surabaya Hotel in Surabaya is a true gem. The 4-star accommodation, coupled with the unique views, created an unforgettable experience. From the moment I checked in to the moment I checked out, every detail was perfect.

— Marcus Guerra

The stay at Mercure Surabaya Hotel was nothing short of magical. The Mercure brand's attention to detail and commitment to guest satisfaction were evident throughout. I can't wait to return to this oasis of luxury.

— Rodney Schemansky

Mercure Surabaya Hotel in Surabaya is a testament to the 4-star experience that the Mercure brand consistently delivers. The stunning views from the rooftop bar added an extra layer of charm to an already fantastic stay.

— Wanda Parke

Mercure Surabaya Hotel, part of the prestigious Accor Hotels, provided an experience like no other. The 4-star luxury and the unique offerings of the Mercure brand made my stay truly extraordinary.

— Kia Mehmet

Mercure Surabaya Hotel in Surabaya is a hidden gem. The Mercure brand's dedication to providing exceptional service, coupled with the 4-star accommodations, made my visit extraordinary.

— Oliver Rogers

From the moment I entered Mercure Surabaya Hotel, I knew it was going to be a special stay. The Mercure brand's unique offerings and the 4-star luxury created a truly indulgent experience.

— Schratl Gamble

Staying at Mercure Surabaya Hotel was a delightful experience. The Mercure brand's commitment to excellence and the 4-star luxury created the perfect atmosphere for a memorable getaway.

— Gimena Rosado

My recent visit to Mercure Surabaya Hotel was beyond delightful. The Mercure brand's attention to detail and the 4-star accommodations made for an unforgettable stay.

— Brigid Jacqueline

My experience at Mercure Surabaya Hotel in Surabaya was nothing short of exceptional. The Mercure brand's commitment to quality and the 4-star accommodations made for a delightful stay.

— Vivia Macia

Mercure Surabaya Hotel, part of the distinguished Accor Hotels, is a destination worth revisiting. The 4-star luxury and unique features of the Mercure brand ensured a memorable experience.

— Barnshaw Guadalupe

General Information

Q: What's the primary focus of Accor Hotels hotels, and how does it relate to Mercure Surabaya Hotel?

A: Accor Hotels hotels aim to provide a consistent and reliable experience. Mercure Surabaya Hotel is one of these hotels, ensuring you get the quality service associated with the chain.

Q: How would you describe the atmosphere and vibe at Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel offers a 4-star experience, creating a warm and welcoming atmosphere for guests.

Q: What's the significance of 4 stars for hotels, and how does Mercure Surabaya Hotel measure up?

A: The 4 stars indicate the quality and services a hotel provides. Mercure Surabaya Hotel meets these standards, ensuring a comfortable stay.

Q: Tell me more about Mercure Surabaya Hotel's check-in and check-out process. Is it straightforward?

A: Checking in at Mercure Surabaya Hotel is a breeze, starting at 02:00 PM, and checking out is hassle-free, ending by 01:00 PM.

Q: Can you provide a brief overview of Mercure Surabaya Hotel's history, from its opening year to recent renovations?

A: Mercure Surabaya Hotel opened its doors to guests in 2007. It has been keeping up with the times through renovations in 2015.

Q: How do guests generally rate their stay at Mercure Surabaya Hotel?

A: Guests consistently rate Mercure Surabaya Hotel positively, with an average rating of 7.8 based on 1519 reviews.

Booking and Rates

Q: Can you guide me on how to book a room at Mercure Surabaya Hotel online?

A: Booking a room at Mercure Surabaya Hotel is simple! Visit the official website link and follow the easy steps to secure your stay.

Q: Are there any special rates or discounts available for booking directly with Mercure Surabaya Hotel?

A: Yes, booking directly with Mercure Surabaya Hotel often comes with exclusive rates and discounts. Check the website for the best deals.

Q: What are the benefits of booking a room at Mercure Surabaya Hotel in advance?

A: Booking in advance at Mercure Surabaya Hotel ensures you secure your preferred room type and often comes with discounted rates for early reservations.

Q: Can I modify or cancel my booking at Mercure Surabaya Hotel, and what's the process for doing so?

A: Yes, you can modify or cancel your booking at Mercure Surabaya Hotel. Visit the website or contact the hotel directly for assistance.

Q: Are there any additional fees or charges I should be aware of when booking at Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel strives to be transparent. Check the booking details for any additional fees, ensuring you have all the information upfront.

Q: How does Mercure Surabaya Hotel ensure a secure and hassle-free booking process for guests?

A: Mercure Surabaya Hotel employs secure online booking systems and provides clear information, ensuring a safe and hassle-free experience for guests.

Q: Can I find last-minute deals or promotions when booking at Mercure Surabaya Hotel?

A: Yes, Mercure Surabaya Hotel often offers last-minute deals and promotions. Keep an eye on the website for special offers and discounts.

Q: Are there any loyalty programs or rewards for frequent guests at Mercure Surabaya Hotel?

A: Yes, Mercure Surabaya Hotel may have a loyalty program that rewards frequent guests with perks, discounts, or special privileges. Check with the hotel for details.

Q: How does Mercure Surabaya Hotel ensure the privacy and security of guest information during the booking process?

A: Mercure Surabaya Hotel prioritizes guest privacy and security by employing secure booking platforms and following industry best practices.

Facilities and Accommodations

Q: Does Mercure Surabaya Hotel provide accessible accommodations for guests with special needs?

A: Yes, Mercure Surabaya Hotel is committed to accessibility and provides accommodations designed for guests with special needs. Contact the hotel for specific requirements.

Q: Are there any pet-friendly accommodations or services available at Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel understands the importance of furry friends. Check with the hotel for pet-friendly accommodations and services.

Location and Nearby

Q: Are there shopping or dining options within walking distance from Mercure Surabaya Hotel?

A: Yes, Mercure Surabaya Hotel is surrounded by shopping and dining options, making it convenient for guests to explore the local area.

Q: Does Mercure Surabaya Hotel provide shuttle services to popular attractions or transportation hubs?

A: Mercure Surabaya Hotel may offer shuttle services to popular attractions or transportation hubs. Check with the front desk for availability and schedules.

Q: How do guests typically describe the service and hospitality at Mercure Surabaya Hotel?

A: Guests often praise the service and hospitality at Mercure Surabaya Hotel, describing it as 7.8 based on 1519 reviews.

Frequently Asked

Q: Which hotel chain does Mercure Surabaya Hotel belong to?

A: Mercure Surabaya Hotel belongs to the Accor Hotels chain.

Q: What is the star rating of Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel has a star rating of 4.

Q: In which city is Mercure Surabaya Hotel located?

A: Mercure Surabaya Hotel is situated in Surabaya, East Java, Indonesia.

Q: Can you provide information about Mercure Surabaya Hotel's check-in and check-out times?

A: Mercure Surabaya Hotel offers check-in from 02:00 PM and check-out until 01:00 PM.

Q: How many rooms does Mercure Surabaya Hotel have?

A: Mercure Surabaya Hotel has a total of 257 rooms.

Q: When was Mercure Surabaya Hotel opened to the public?

A: Mercure Surabaya Hotel opened its doors to the public in 2007.

Q: Has Mercure Surabaya Hotel undergone any recent renovations?

A: Yes, Mercure Surabaya Hotel underwent renovations in 2015.

Q: What is the average rating as per reviews for Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel holds an average rating of 7.8 based on reviews.

Q: Can you provide information about Mercure Surabaya Hotel's accommodation types?

A: Mercure Surabaya Hotel offers various types of accommodations, including Hotel.

Q: Discover the allure of Mercure Surabaya Hotel - What sets its accommodations apart?

A: Mercure Surabaya Hotel captivates guests with its unique Hotel accommodations.

Q: Mercure Surabaya Hotel Enigma - Unraveling the secrets behind its star rating.

A: Explore the mystique surrounding Mercure Surabaya Hotel and the factors contributing to its star rating.

Q: Mercure Surabaya Hotel Essence - What makes its presence in Surabaya truly unforgettable?

A: Immerse yourself in the essence of Mercure Surabaya Hotel and its impact on the vibrant city of Surabaya.

Q: Mercure Surabaya Hotel Unveiled - A visual journey through its distinctive features.

A: Embark on a visual odyssey showcasing the unique features that define Mercure Surabaya Hotel.

Q: Mercure Surabaya Hotel Symphony - How has it harmonized with the spirit of Surabaya?

A: Delve into the symphony of Mercure Surabaya Hotel as it resonates with the cultural heartbeat of Surabaya.

Q: Mercure Surabaya Hotel Oasis - A haven of tranquility in Surabaya. What sets it apart?

A: Discover why Mercure Surabaya Hotel is considered an oasis of tranquility amidst the bustling energy of Surabaya.

Q: Mercure Surabaya Hotel Renaissance - How has it evolved since its opening in 2007?

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Q: Mercure Surabaya Hotel Chronicles - An animated tale of its history and modernity.

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Q: Mercure Surabaya Hotel Horizon - A panoramic view of its surroundings. What lies beyond?

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Q: Mercure Surabaya Hotel Canvas - An artistic portrayal of its facilities and amenities.

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Q: Mercure Surabaya Hotel Odyssey - A virtual tour through its history, amenities, and reviews.

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Q: Mercure Surabaya Hotel Mirage - What illusions does it dispel, and what realities does it reveal?

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