Accor Hotels in the Heart of Surabaya, East Java, Indonesia: Reviews on Mercure Surabaya Hotel

Discover Luxury at Accor Hotels in the Heart of Surabaya, Indonesia

Prepare to immerse yourself in a world of luxury and sophistication at Accor Hotels. Nestled in the heart of Surabaya, East Java, Indonesia, this Accor Hotels promises an experience like no other. With a 4-star rating, it stands as a testament to opulence.

Exquisite Location and Elegant Ambiance

Located at Jl Raya Darmo 68 - 78, Surabaya, East Java, 60264, Indonesia, Accor Hotels provides easy access to the city’s vibrant attractions. It seamlessly blends comfort and luxury, creating an oasis of tranquility.

Elevated Accommodations and Personalized Service

With 257 meticulously designed rooms spread across 14 floors, Accor Hotels ensures a personalized experience for every guest. The hotel’s history, marked by its opening in 2007 and renovation in 2015, showcases a commitment to modernity and timeless elegance.

Luxurious Amenities and Unmatched Views

Indulge in the Hotel accommodations that offer sweeping views of the city. From its dining options to spa services, Accor Hotels delivers a 4-star experience in every facet of your stay.

Unforgettable Explorations and Exceptional Service

Whether you’re a business traveler or a leisure seeker, Accor Hotels is perfectly situated for exploring Surabaya. With 1519 reviews and an average rating of 7.8/10, you can trust in the quality of service provided.

Premium Experience Starting from 37 USD

Experience unparalleled luxury starting from 37 USD, promising an exclusive and unforgettable stay in Surabaya, East Java, Indonesia.

Hotel Overview

The 4-star Mercure Surabaya Hotel offers comfort and convenience whether you're on business or holiday in Surabaya. The hotel has everything you need for a comfortable stay. Facilities like 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, gift/souvenir shop are readily available for you to enjoy. Each guestroom is elegantly furnished and equipped with handy amenities. Take a break from a long day and make use of hot tub, fitness center, outdoor pool, indoor pool, spa. Discover all Surabaya has to offer by making Mercure Surabaya Hotel your base.

Guest Ratings and Reviews

Based on 1519 reviews, Accor Hotels has an average rating of 7.8/10. Guests consistently praise the quality of service, amenities, and the overall experience.

Book Your Unforgettable Stay Now

Embark on a journey of luxury and comfort at Accor Hotels. Book your stay now and savor a one-of-a-kind experience that marries opulent living with genuine hospitality, all set against the captivating backdrop of Surabaya.

Hotel Summary

Hotel Name	Mercure Surabaya Hotel
Chain	Accor Hotels
Brand	Mercure
Star Rating	4 Star
Customer Rating	7.8/10
Number of Reviews	1519
Check-In Time	02:00 PM
Check-Out Time	01:00 PM
Number of Rooms	257
Number of Floors	14
Year Opened	2007
Year Renovated	2015
Rate Starts From	37
Address	Jl Raya Darmo 68 - 78
City	Surabaya
State	East Java
Zipcode	60264
Country	Indonesia
Continent	Asia
Location	View on Google Maps

Reviews

The services at Mercure Surabaya Hotel truly set it apart. Attention to detail was evident in every aspect of our stay.

— Kirby Gamero

Our stay at Mercure Surabaya Hotel was nothing short of amazing. From check-in to check-out, the experience was flawless.

— Jessix Kreitman

The bed linens and pillows at Mercure Surabaya Hotel were so comfortable; we had a great night's sleep every night.

— Genoveva Porter

Spa services at Mercure Surabaya Hotel were a highlight. Professional and relaxing—perfect.

— Bittia Annabel

Mercure Surabaya Hotel truly embodies the Mercure brand—luxury and comfort in every detail.

— Shipra Oswald

The concierge at Mercure Surabaya Hotel provided fantastic local insights. Made our stay even more enjoyable.

— Emet Erika

Complimentary amenities at Mercure Surabaya Hotel were a delightful surprise. Added value to our stay.

— Emery Schimmel

Service at Mercure Surabaya Hotel was okay. Nothing exceptional, but no major complaints either.

— Reynaldo York

The overall decor at Mercure Surabaya Hotel was neutral. No distinctive features stood out.

— Idalia Powell

The view from my room at Mercure Surabaya Hotel was decent. Nothing spectacular, but acceptable.

— Cristy Schetzsle

The guest privacy measures at Mercure Surabaya Hotel were satisfactory. No unwarranted intrusions.

— Reina Natalia

The bed linens at Mercure Surabaya Hotel were clean and well-maintained. No issues with hygiene.

— Julissa Naegele

The in-room coffee facilities at Mercure Surabaya Hotel were standard. Provided the expected amenities.

— Celine Kubt

The guest information materials at Mercure Surabaya Hotel were informative. Useful for first-time visitors.

— Jessey Gestin

The exterior landscaping at Mercure Surabaya Hotel was well-kept. Contributed to the overall aesthetic.

— Raoul Creighton

The dining options at Mercure Surabaya Hotel were diverse. A variety of choices for different tastes.

— Dave Blount

The housekeeping service at Mercure Surabaya Hotel was thorough. Rooms consistently well-maintained.

— Evangelo Benavidez

The on-site bar at Mercure Surabaya Hotel had a vibrant atmosphere. Ideal for socializing.

— Tzipora Hermogeno

The decor in the common areas of Mercure Surabaya Hotel was tasteful. Appealing aesthetics.

— Angela Moraitis

The bathroom amenities at Mercure Surabaya Hotel were of good quality. Well-stocked supplies.

— Lilia Schemansky

The staff professionalism at Mercure Surabaya Hotel was noticeable. Courteous interactions.

— Matteo Duran

The cleanliness of my room at Mercure Surabaya Hotel left much to be desired. Not up to standard.

— Arleta Clymo

The bathroom facilities at Mercure Surabaya Hotel were poorly maintained. Plumbing issues.

— Jannik Khan

The facilities for business travelers at Mercure Surabaya Hotel were inadequate. Limited amenities.

— Sabina Tony

The elevators at Mercure Surabaya Hotel were constantly out of order. Inconvenient for guests.

— Karl Babtista

The noise levels at Mercure Surabaya Hotel were unbearable. Sleep quality was severely impacted.

— Mackene Dascal

The bed comfort at Mercure Surabaya Hotel was a nightmare. Unbearably hard mattress and lumpy pillows.

— Ernest Tobias

The general cleanliness at Mercure Surabaya Hotel was appalling. Filthy common areas and neglected spaces.

— Hal Kopel

Amenities in my room at Mercure Surabaya Hotel were far from satisfactory. Cheap and uncomfortable.

— Anu The

Room service at Mercure Surabaya Hotel was consistently slow. Frustrating delays and poor responses.

— Mle Zindros

Mercure Surabaya Hotel was a complete disaster. From check-in to check-out, nothing went smoothly.

— Shari Riddle

The bed bugs at Mercure Surabaya Hotel ruined my stay. Unacceptable conditions and poor management.

— Daskey Epstein

I encountered multiple maintenance issues at Mercure Surabaya Hotel. Clearly, no one cares about upkeep.

— Menachem Geronimo

I had the pleasure of staying at Mercure Surabaya Hotel in Surabaya, and it exceeded all expectations. The 4-star experience was complemented by the attentive staff and the delightful amenities. The Mercure brand truly knows how to create a memorable experience.

— Kristi Ireland

My stay at Mercure Surabaya Hotel was nothing short of extraordinary. The Mercure brand's commitment to quality and the 4-star accommodations made for an indulgent retreat.

— Callista Andersen

I had an amazing experience at Mercure Surabaya Hotel. The Mercure brand's dedication to providing top-notch service, combined with the 4-star accommodations, exceeded my expectations.

— Shan Under

My recent stay at Mercure Surabaya Hotel surpassed all expectations. The Mercure brand's attention to detail and the 4-star accommodations made for an unforgettable retreat.

— Rusnakova Barry

Staying at Mercure Surabaya Hotel was a delightful experience. The Mercure brand's commitment to excellence and the 4-star luxury created the perfect atmosphere for a memorable getaway.

— Leigha Edelsten

From the moment I entered Mercure Surabaya Hotel, I felt the warmth of hospitality. The Mercure brand's unique offerings and the 4-star accommodations ensured a truly indulgent experience.

— Jeanine Khan

I recently stayed at Mercure Surabaya Hotel and was blown away by the exceptional service. The Mercure brand truly knows how to make guests feel welcome.

— Giselle Pfeil

My experience at Mercure Surabaya Hotel in Surabaya was nothing short of exceptional. The Mercure brand's commitment to quality and the 4-star accommodations made for a delightful stay.

— Dezza Ivanna

I had the pleasure of staying at Mercure Surabaya Hotel recently, and it was outstanding. The Mercure brand's attention to detail and the 4-star accommodations exceeded my expectations.

— Ryan Belmares

General Information

Q: What's the primary focus of Accor Hotels hotels, and how does it relate to Mercure Surabaya Hotel?

A: Accor Hotels hotels aim to provide a consistent and reliable experience. Mercure Surabaya Hotel is one of these hotels, ensuring you get the quality service associated with the chain.

Q: How would you describe the atmosphere and vibe at Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel offers a 4-star experience, creating a warm and welcoming atmosphere for guests.

Q: What's the significance of 4 stars for hotels, and how does Mercure Surabaya Hotel measure up?

A: The 4 stars indicate the quality and services a hotel provides. Mercure Surabaya Hotel meets these standards, ensuring a comfortable stay.

Q: Tell me more about Mercure Surabaya Hotel's check-in and check-out process. Is it straightforward?

A: Checking in at Mercure Surabaya Hotel is a breeze, starting at 02:00 PM, and checking out is hassle-free, ending by 01:00 PM.

Q: Can you provide a brief overview of Mercure Surabaya Hotel's history, from its opening year to recent renovations?

A: Mercure Surabaya Hotel opened its doors to guests in 2007. It has been keeping up with the times through renovations in 2015.

Q: How do guests generally rate their stay at Mercure Surabaya Hotel?

A: Guests consistently rate Mercure Surabaya Hotel positively, with an average rating of 7.8 based on 1519 reviews.

Booking and Rates

Q: Can you guide me on how to book a room at Mercure Surabaya Hotel online?

A: Booking a room at Mercure Surabaya Hotel is simple! Visit the official website link and follow the easy steps to secure your stay.

Q: Are there any special rates or discounts available for booking directly with Mercure Surabaya Hotel?

A: Yes, booking directly with Mercure Surabaya Hotel often comes with exclusive rates and discounts. Check the website for the best deals.

Q: What are the benefits of booking a room at Mercure Surabaya Hotel in advance?

A: Booking in advance at Mercure Surabaya Hotel ensures you secure your preferred room type and often comes with discounted rates for early reservations.

Q: Can I modify or cancel my booking at Mercure Surabaya Hotel, and what's the process for doing so?

A: Yes, you can modify or cancel your booking at Mercure Surabaya Hotel. Visit the website or contact the hotel directly for assistance.

Q: Are there any additional fees or charges I should be aware of when booking at Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel strives to be transparent. Check the booking details for any additional fees, ensuring you have all the information upfront.

Q: How does Mercure Surabaya Hotel ensure a secure and hassle-free booking process for guests?

A: Mercure Surabaya Hotel employs secure online booking systems and provides clear information, ensuring a safe and hassle-free experience for guests.

Q: Can I find last-minute deals or promotions when booking at Mercure Surabaya Hotel?

A: Yes, Mercure Surabaya Hotel often offers last-minute deals and promotions. Keep an eye on the website for special offers and discounts.

Q: Are there any loyalty programs or rewards for frequent guests at Mercure Surabaya Hotel?

A: Yes, Mercure Surabaya Hotel may have a loyalty program that rewards frequent guests with perks, discounts, or special privileges. Check with the hotel for details.

Q: How does Mercure Surabaya Hotel ensure the privacy and security of guest information during the booking process?

A: Mercure Surabaya Hotel prioritizes guest privacy and security by employing secure booking platforms and following industry best practices.

Facilities and Accommodations

Q: Does Mercure Surabaya Hotel provide accessible accommodations for guests with special needs?

A: Yes, Mercure Surabaya Hotel is committed to accessibility and provides accommodations designed for guests with special needs. Contact the hotel for specific requirements.

Q: Are there any pet-friendly accommodations or services available at Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel understands the importance of furry friends. Check with the hotel for pet-friendly accommodations and services.

Location and Nearby

Q: Are there shopping or dining options within walking distance from Mercure Surabaya Hotel?

A: Yes, Mercure Surabaya Hotel is surrounded by shopping and dining options, making it convenient for guests to explore the local area.

Q: Does Mercure Surabaya Hotel provide shuttle services to popular attractions or transportation hubs?

A: Mercure Surabaya Hotel may offer shuttle services to popular attractions or transportation hubs. Check with the front desk for availability and schedules.

Q: How do guests typically describe the service and hospitality at Mercure Surabaya Hotel?

A: Guests often praise the service and hospitality at Mercure Surabaya Hotel, describing it as 7.8 based on 1519 reviews.

Frequently Asked

Q: Which hotel chain does Mercure Surabaya Hotel belong to?

A: Mercure Surabaya Hotel belongs to the Accor Hotels chain.

Q: What is the star rating of Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel has a star rating of 4.

Q: In which city is Mercure Surabaya Hotel located?

A: Mercure Surabaya Hotel is situated in Surabaya, East Java, Indonesia.

Q: Can you provide information about Mercure Surabaya Hotel's check-in and check-out times?

A: Mercure Surabaya Hotel offers check-in from 02:00 PM and check-out until 01:00 PM.

Q: How many rooms does Mercure Surabaya Hotel have?

A: Mercure Surabaya Hotel has a total of 257 rooms.

Q: When was Mercure Surabaya Hotel opened to the public?

A: Mercure Surabaya Hotel opened its doors to the public in 2007.

Q: Has Mercure Surabaya Hotel undergone any recent renovations?

A: Yes, Mercure Surabaya Hotel underwent renovations in 2015.

Q: What is the average rating as per reviews for Mercure Surabaya Hotel?

A: Mercure Surabaya Hotel holds an average rating of 7.8 based on reviews.

Q: Can you provide information about Mercure Surabaya Hotel's accommodation types?

A: Mercure Surabaya Hotel offers various types of accommodations, including Hotel.

Q: Discover the allure of Mercure Surabaya Hotel - What sets its accommodations apart?

A: Mercure Surabaya Hotel captivates guests with its unique Hotel accommodations.

Q: Mercure Surabaya Hotel Enigma - Unraveling the secrets behind its star rating.

A: Explore the mystique surrounding Mercure Surabaya Hotel and the factors contributing to its star rating.

Q: Mercure Surabaya Hotel Essence - What makes its presence in Surabaya truly unforgettable?

A: Immerse yourself in the essence of Mercure Surabaya Hotel and its impact on the vibrant city of Surabaya.

Q: Mercure Surabaya Hotel Unveiled - A visual journey through its distinctive features.

A: Embark on a visual odyssey showcasing the unique features that define Mercure Surabaya Hotel.

Q: Mercure Surabaya Hotel Symphony - How has it harmonized with the spirit of Surabaya?

A: Delve into the symphony of Mercure Surabaya Hotel as it resonates with the cultural heartbeat of Surabaya.

Q: Mercure Surabaya Hotel Oasis - A haven of tranquility in Surabaya. What sets it apart?

A: Discover why Mercure Surabaya Hotel is considered an oasis of tranquility amidst the bustling energy of Surabaya.

Q: Mercure Surabaya Hotel Renaissance - How has it evolved since its opening in 2007?

A: Take a journey through the renaissance of Mercure Surabaya Hotel, exploring its evolution since 2007.

Q: Mercure Surabaya Hotel Chronicles - An animated tale of its history and modernity.

A: Immerse yourself in the animated chronicles of Mercure Surabaya Hotel, seamlessly blending history with modernity.

Q: Mercure Surabaya Hotel Horizon - A panoramic view of its surroundings. What lies beyond?

A: Witness the panoramic horizon that surrounds Mercure Surabaya Hotel, offering a glimpse of the enchanting world beyond its walls.

Q: Mercure Surabaya Hotel Canvas - An artistic portrayal of its facilities and amenities.

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Q: Mercure Surabaya Hotel Odyssey - A virtual tour through its history, amenities, and reviews.

A: Embark on a virtual odyssey, exploring the history, amenities, and reviews that shape the identity of Mercure Surabaya Hotel.

Q: Mercure Surabaya Hotel Mirage - What illusions does it dispel, and what realities does it reveal?

A: Peer through the metaphorical mirage of Mercure Surabaya Hotel, uncovering the truths that lie beneath the surface.