Shangri-La Hotels and Resorts in the Heart of Surabaya, East Java, Indonesia: Reviews on Shangri-La Hotel Surabaya

Discover Luxury at Shangri-La Hotels and Resorts in the Heart of Surabaya, Indonesia

Prepare to immerse yourself in a world of luxury and sophistication at Shangri-La Hotels and Resorts. Nestled in the heart of Surabaya, East Java, Indonesia, this Shangri-La Hotels and Resorts promises an experience like no other. With a 5-star rating, it stands as a testament to opulence.

Shangri-La Hotels and Resorts Exterior

Exquisite Location and Elegant Ambiance

Located at Jl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256, Surabaya, East Java, 60256, Indonesia, Shangri-La Hotels and Resorts provides easy access to the city’s vibrant attractions. It seamlessly blends comfort and luxury, creating an oasis of tranquility.

Elevated Accommodations and Personalized Service

With 380 meticulously designed rooms spread across 17 floors, Shangri-La Hotels and Resorts ensures a personalized experience for every guest. The hotel’s history, marked by its opening in 1995 and renovation in 2018, showcases a commitment to modernity and timeless elegance.

Shangri-La Hotels and Resorts Interior 1
Shangri-La Hotels and Resorts Interior 2

Luxurious Amenities and Unmatched Views

Shangri-La Hotels and Resorts Amenities

Indulge in the Hotel accommodations that offer sweeping views of the city. From its dining options to spa services, Shangri-La Hotels and Resorts delivers a 5-star experience in every facet of your stay.

Unforgettable Explorations and Exceptional Service

Whether you’re a business traveler or a leisure seeker, Shangri-La Hotels and Resorts is perfectly situated for exploring Surabaya. With 741 reviews and an average rating of 8.6/10, you can trust in the quality of service provided.

Premium Experience Starting from 83 USD

Shangri-La Hotels and Resorts Ambiance

Experience unparalleled luxury starting from 83 USD, promising an exclusive and unforgettable stay in Surabaya, East Java, Indonesia.

Hotel Overview

Stop at Shangri-La Hotel to discover the wonders of Surabaya. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at the Shangri-La Hotel. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, carpeting, slippers, separate living room, internet access – wireless. Entertain the hotel's recreational facilities, including hot tub, fitness center, sauna, golf course (within 3 km), outdoor pool. Convenience and comfort makes Shangri-La Hotel the perfect choice for your stay in Surabaya.

Guest Ratings and Reviews

Based on 741 reviews, Shangri-La Hotels and Resorts has an average rating of 8.6/10. Guests consistently praise the quality of service, amenities, and the overall experience.

Book Your Unforgettable Stay Now

Embark on a journey of luxury and comfort at Shangri-La Hotels and Resorts. Book your stay now and savor a one-of-a-kind experience that marries opulent living with genuine hospitality, all set against the captivating backdrop of Surabaya.

Hotel Summary

Hotel NameShangri-La Hotel Surabaya
ChainShangri-La Hotels and Resorts
BrandShangri-La City Hotels
Star Rating5 Star
Customer Rating8.6/10
Number of Reviews741
Check-In Time02:00 PM
Check-Out Time12:00 PM
Number of Rooms380
Number of Floors17
Year Opened1995
Year Renovated2018
Rate Starts From83
AddressJl. Mayjend Sungkono 120, West Surabaya, Surabaya, East Java, Indonesia, 60256
CitySurabaya
StateEast Java
Zipcode60256
CountryIndonesia
ContinentAsia
LocationView on Google Maps

Reviews

We enjoyed the nightly turndown service at Shangri-La Hotel Surabaya. It added a touch of luxury to our stay.

— Faysal Atighechi


The attention to detail at Shangri-La Hotel Surabaya was impressive. It's clear they take pride in providing a high-quality experience.

— Anique Mcmurdie


The room decor at Shangri-La Hotel Surabaya was tastefully done, creating a cozy and inviting atmosphere.

— Nicki Villa


The Shangri-La City Hotels brand promise was fully realized at Shangri-La Hotel Surabaya. A perfect blend of luxury and comfort.

— Ruby Drago


The check-in process at Shangri-La Hotel Surabaya was swift and seamless. A hassle-free start to our wonderful stay.

— Bea Brager


The panoramic views from Shangri-La Hotel Surabaya were breathtaking. A picturesque backdrop for our vacation.

— Chiho Amansala2


Shangri-La Hotel Surabaya lived up to the Shangri-La City Hotels brand promise. A perfect blend of luxury and comfort.

— Caity Cher


During our stay at Shangri-La Hotel Surabaya, the concierge provided fantastic local recommendations.

— Iram Halford


The spa services at Shangri-La Hotel Surabaya were a highlight. Professional and utterly relaxing.

— Vitorio Dagelman


The location of Shangri-La Hotel Surabaya was decent, but nothing remarkable. Expected a bit more.

— Blaise Zahorsky


The room size at Shangri-La Hotel Surabaya was sufficient. Could use some updates for a modern touch.

— Lietti Morse


Check-in and check-out at Shangri-La Hotel Surabaya were straightforward. No major hassles.

— Peter Mccue


The elevator at Shangri-La Hotel Surabaya was functional. No issues encountered during my stay.

— Noma Hayward


The Wi-Fi connection at Shangri-La Hotel Surabaya was reliable. No issues with internet connectivity.

— Felipe Manning


The bathroom facilities at Shangri-La Hotel Surabaya were standard. Shower and toilet were in working order.

— Char Hsu


The dining options at Shangri-La Hotel Surabaya were diverse. A variety of choices for different tastes.

— Dan Marino


The business center facilities at Shangri-La Hotel Surabaya were functional. Suitable for work-related tasks.

— Elia Garica


The room temperature at Shangri-La Hotel Surabaya was easily adjustable. Climate control worked well.

— Abogada Stronberg


The decor in the common areas of Shangri-La Hotel Surabaya was tasteful. Appealing aesthetics.

— Carlotta Chandler


The room size at Shangri-La Hotel Surabaya was spacious. Allowed for comfortable movement.

— Madeleine Silva


The front desk at Shangri-La Hotel Surabaya provided helpful local maps. Useful for exploring the area.

— Suzy Wojnowich


The room amenities at Shangri-La Hotel Surabaya were lacking. Insufficient for a comfortable stay.

— Imri Benitez


The bathroom facilities at Shangri-La Hotel Surabaya were in dire need of repairs. Leaks and malfunctions.

— Tulin Campos


The room service at Shangri-La Hotel Surabaya was consistently slow. Frustrating delays in responses.

— Oscar Garibay


Shangri-La Hotel Surabaya was a complete disaster. From check-in to check-out, nothing went smoothly.

— Rihard Budini


I wouldn't recommend Shangri-La Hotel Surabaya to my worst enemy. A truly awful experience.

— Sanuel Petrusich


Shangri-La Hotel Surabaya in Surabaya is a true masterpiece. The 5-star accommodation, coupled with the impeccable service, made my stay unforgettable. The Shangri-La City Hotels brand has once again proven why it's a leader in the industry.

— Delia Rodrigues


Staying at Shangri-La Hotel Surabaya was a true pleasure. The 5-star experience, paired with the distinctive features of the Shangri-La City Hotels brand, made for an indulgent and relaxing getaway.

— Jeanne Blyth


Shangri-La Hotel Surabaya in Surabaya is a hidden gem. The Shangri-La City Hotels brand's dedication to providing exceptional service, coupled with the 5-star accommodations, made my visit extraordinary.

— Oona Ferrar


From the moment I entered Shangri-La Hotel Surabaya, I knew it was going to be a special stay. The Shangri-La City Hotels brand's attention to detail and the 5-star luxury were exceptional.

— Timur Hartwig


General Information

Q: What's the primary focus of Shangri-La Hotels and Resorts hotels, and how does it relate to Shangri-La Hotel Surabaya?

A: Shangri-La Hotels and Resorts hotels aim to provide a consistent and reliable experience. Shangri-La Hotel Surabaya is one of these hotels, ensuring you get the quality service associated with the chain.


Q: How would you describe the atmosphere and vibe at Shangri-La Hotel Surabaya?

A: Shangri-La Hotel Surabaya offers a 5-star experience, creating a warm and welcoming atmosphere for guests.


Q: What's the significance of 5 stars for hotels, and how does Shangri-La Hotel Surabaya measure up?

A: The 5 stars indicate the quality and services a hotel provides. Shangri-La Hotel Surabaya meets these standards, ensuring a comfortable stay.


Q: Tell me more about Shangri-La Hotel Surabaya's check-in and check-out process. Is it straightforward?

A: Checking in at Shangri-La Hotel Surabaya is a breeze, starting at 02:00 PM, and checking out is hassle-free, ending by 12:00 PM.


Q: Can you provide a brief overview of Shangri-La Hotel Surabaya's history, from its opening year to recent renovations?

A: Shangri-La Hotel Surabaya opened its doors to guests in 1995. It has been keeping up with the times through renovations in 2018.


Q: How do guests generally rate their stay at Shangri-La Hotel Surabaya?

A: Guests consistently rate Shangri-La Hotel Surabaya positively, with an average rating of 8.6 based on 741 reviews.


Booking and Rates

Q: Can you guide me on how to book a room at Shangri-La Hotel Surabaya online?

A: Booking a room at Shangri-La Hotel Surabaya is simple! Visit the official website link and follow the easy steps to secure your stay.


Q: Are there any special rates or discounts available for booking directly with Shangri-La Hotel Surabaya?

A: Yes, booking directly with Shangri-La Hotel Surabaya often comes with exclusive rates and discounts. Check the website for the best deals.


Q: What are the benefits of booking a room at Shangri-La Hotel Surabaya in advance?

A: Booking in advance at Shangri-La Hotel Surabaya ensures you secure your preferred room type and often comes with discounted rates for early reservations.


Q: Can I modify or cancel my booking at Shangri-La Hotel Surabaya, and what's the process for doing so?

A: Yes, you can modify or cancel your booking at Shangri-La Hotel Surabaya. Visit the website or contact the hotel directly for assistance.


Q: Are there any additional fees or charges I should be aware of when booking at Shangri-La Hotel Surabaya?

A: Shangri-La Hotel Surabaya strives to be transparent. Check the booking details for any additional fees, ensuring you have all the information upfront.


Q: How does Shangri-La Hotel Surabaya ensure a secure and hassle-free booking process for guests?

A: Shangri-La Hotel Surabaya employs secure online booking systems and provides clear information, ensuring a safe and hassle-free experience for guests.


Q: Can I find last-minute deals or promotions when booking at Shangri-La Hotel Surabaya?

A: Yes, Shangri-La Hotel Surabaya often offers last-minute deals and promotions. Keep an eye on the website for special offers and discounts.


Q: Are there any loyalty programs or rewards for frequent guests at Shangri-La Hotel Surabaya?

A: Yes, Shangri-La Hotel Surabaya may have a loyalty program that rewards frequent guests with perks, discounts, or special privileges. Check with the hotel for details.


Q: How does Shangri-La Hotel Surabaya ensure the privacy and security of guest information during the booking process?

A: Shangri-La Hotel Surabaya prioritizes guest privacy and security by employing secure booking platforms and following industry best practices.


Facilities and Accommodations

Q: Does Shangri-La Hotel Surabaya provide accessible accommodations for guests with special needs?

A: Yes, Shangri-La Hotel Surabaya is committed to accessibility and provides accommodations designed for guests with special needs. Contact the hotel for specific requirements.


Q: Are there any pet-friendly accommodations or services available at Shangri-La Hotel Surabaya?

A: Shangri-La Hotel Surabaya understands the importance of furry friends. Check with the hotel for pet-friendly accommodations and services.


Location and Nearby

Q: Are there shopping or dining options within walking distance from Shangri-La Hotel Surabaya?

A: Yes, Shangri-La Hotel Surabaya is surrounded by shopping and dining options, making it convenient for guests to explore the local area.


Q: Does Shangri-La Hotel Surabaya provide shuttle services to popular attractions or transportation hubs?

A: Shangri-La Hotel Surabaya may offer shuttle services to popular attractions or transportation hubs. Check with the front desk for availability and schedules.


Q: How do guests typically describe the service and hospitality at Shangri-La Hotel Surabaya?

A: Guests often praise the service and hospitality at Shangri-La Hotel Surabaya, describing it as 8.6 based on 741 reviews.


Frequently Asked

Q: Which hotel chain does Shangri-La Hotel Surabaya belong to?

A: Shangri-La Hotel Surabaya belongs to the Shangri-La Hotels and Resorts chain.


Q: What is the star rating of Shangri-La Hotel Surabaya?

A: Shangri-La Hotel Surabaya has a star rating of 5.


Q: In which city is Shangri-La Hotel Surabaya located?

A: Shangri-La Hotel Surabaya is situated in Surabaya, East Java, Indonesia.


Q: Can you provide information about Shangri-La Hotel Surabaya's check-in and check-out times?

A: Shangri-La Hotel Surabaya offers check-in from 02:00 PM and check-out until 12:00 PM.


Q: How many rooms does Shangri-La Hotel Surabaya have?

A: Shangri-La Hotel Surabaya has a total of 380 rooms.


Q: When was Shangri-La Hotel Surabaya opened to the public?

A: Shangri-La Hotel Surabaya opened its doors to the public in 1995.


Q: Has Shangri-La Hotel Surabaya undergone any recent renovations?

A: Yes, Shangri-La Hotel Surabaya underwent renovations in 2018.


Q: What is the average rating as per reviews for Shangri-La Hotel Surabaya?

A: Shangri-La Hotel Surabaya holds an average rating of 8.6 based on reviews.


Q: Can you provide information about Shangri-La Hotel Surabaya's accommodation types?

A: Shangri-La Hotel Surabaya offers various types of accommodations, including Hotel.


Q: Discover the allure of Shangri-La Hotel Surabaya - What sets its accommodations apart?

A: Shangri-La Hotel Surabaya captivates guests with its unique Hotel accommodations.


Q: Shangri-La Hotel Surabaya Enigma - Unraveling the secrets behind its star rating.

A: Explore the mystique surrounding Shangri-La Hotel Surabaya and the factors contributing to its star rating.


Q: Shangri-La Hotel Surabaya Essence - What makes its presence in Surabaya truly unforgettable?

A: Immerse yourself in the essence of Shangri-La Hotel Surabaya and its impact on the vibrant city of Surabaya.


Q: Shangri-La Hotel Surabaya Unveiled - A visual journey through its distinctive features.

A: Embark on a visual odyssey showcasing the unique features that define Shangri-La Hotel Surabaya.


Q: Shangri-La Hotel Surabaya Symphony - How has it harmonized with the spirit of Surabaya?

A: Delve into the symphony of Shangri-La Hotel Surabaya as it resonates with the cultural heartbeat of Surabaya.


Q: Shangri-La Hotel Surabaya Oasis - A haven of tranquility in Surabaya. What sets it apart?

A: Discover why Shangri-La Hotel Surabaya is considered an oasis of tranquility amidst the bustling energy of Surabaya.


Q: Shangri-La Hotel Surabaya Renaissance - How has it evolved since its opening in 1995?

A: Take a journey through the renaissance of Shangri-La Hotel Surabaya, exploring its evolution since 1995.


Q: Shangri-La Hotel Surabaya Chronicles - An animated tale of its history and modernity.

A: Immerse yourself in the animated chronicles of Shangri-La Hotel Surabaya, seamlessly blending history with modernity.


Q: Shangri-La Hotel Surabaya Horizon - A panoramic view of its surroundings. What lies beyond?

A: Witness the panoramic horizon that surrounds Shangri-La Hotel Surabaya, offering a glimpse of the enchanting world beyond its walls.


Q: Shangri-La Hotel Surabaya Canvas - An artistic portrayal of its facilities and amenities.

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Q: Shangri-La Hotel Surabaya Odyssey - A virtual tour through its history, amenities, and reviews.

A: Embark on a virtual odyssey, exploring the history, amenities, and reviews that shape the identity of Shangri-La Hotel Surabaya.


Q: Shangri-La Hotel Surabaya Mirage - What illusions does it dispel, and what realities does it reveal?

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