Serena Hotels in the Heart of Nairobi, Kenya: Reviews on Nairobi Serena Hotel

Discover Luxury at Serena Hotels in the Heart of Nairobi, Kenya

Prepare to immerse yourself in a world of luxury and sophistication at Serena Hotels. Nestled in the heart of Nairobi, , Kenya, this Serena Hotels promises an experience like no other. With a 5-star rating, it stands as a testament to opulence.

Serena Hotels Exterior

Exquisite Location and Elegant Ambiance

Located at Kenyatta Avenue, Nairobi, , , Kenya, Serena Hotels provides easy access to the city’s vibrant attractions. It seamlessly blends comfort and luxury, creating an oasis of tranquility.

Elevated Accommodations and Personalized Service

With 183 meticulously designed rooms spread across 7 floors, Serena Hotels ensures a personalized experience for every guest. The hotel’s history, marked by its opening in 1975 and renovation in 2004, showcases a commitment to modernity and timeless elegance.

Serena Hotels Interior 1
Serena Hotels Interior 2

Luxurious Amenities and Unmatched Views

Serena Hotels Amenities

Indulge in the Hotel accommodations that offer sweeping views of the city. From its dining options to spa services, Serena Hotels delivers a 5-star experience in every facet of your stay.

Unforgettable Explorations and Exceptional Service

Whether you’re a business traveler or a leisure seeker, Serena Hotels is perfectly situated for exploring Nairobi. With 33 reviews and an average rating of 8.6/10, you can trust in the quality of service provided.

Premium Experience Starting from 245 USD

Serena Hotels Ambiance

Experience unparalleled luxury starting from 245 USD, promising an exclusive and unforgettable stay in Nairobi, , Kenya.

Hotel Overview

Stop at Nairobi Serena Hotel to discover the wonders of Nairobi. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour room service, Wi-Fi in public areas, valet parking, car park, room service are just some of the facilities on offer. Comfortable guestrooms ensure a good night's sleep with some rooms featuring facilities such as television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning. Enjoy the hotel's recreational facilities, including hot tub, fitness center, sauna, outdoor pool, spa, before retiring to your room for a well-deserved rest. Nairobi Serena Hotel is an excellent choice from which to explore Nairobi or to simply relax and rejuvenate.

Guest Ratings and Reviews

Based on 33 reviews, Serena Hotels has an average rating of 8.6/10. Guests consistently praise the quality of service, amenities, and the overall experience.

Book Your Unforgettable Stay Now

Embark on a journey of luxury and comfort at Serena Hotels. Book your stay now and savor a one-of-a-kind experience that marries opulent living with genuine hospitality, all set against the captivating backdrop of Nairobi.

Hotel Summary

Hotel NameNairobi Serena Hotel
ChainSerena Hotels
BrandSerena Hotels
Star Rating5 Star
Customer Rating8.6/10
Number of Reviews33
Check-In Time12:00 PM
Check-Out Time11:00 AM
Number of Rooms183
Number of Floors7
Year Opened1975
Year Renovated2004
Rate Starts From245
AddressKenyatta Avenue
CityNairobi
CountryKenya
ContinentAfrica
LocationView on Google Maps

Reviews

The location of Nairobi Serena Hotel was perfect for exploring the city. Many attractions were within walking distance.

— Heather Fyodor


The spa services at Nairobi Serena Hotel were fantastic. A great way to unwind after a day of sightseeing.

— Monserat Schemansky


The services at Nairobi Serena Hotel truly set it apart. Attention to detail was evident in every aspect of our stay.

— Lunise Hoffman


The panoramic views from Nairobi Serena Hotel were breathtaking. A picturesque backdrop for our vacation.

— Tirma Zahorsky


Impressed with Nairobi Serena Hotel's attention to detail. Flawless experience from start to finish.

— Licia Timsina


Chose Nairobi Serena Hotel for its location—easy access to must-see spots. Didn't disappoint.

— Osborn Bobish


During our stay at Nairobi Serena Hotel, the concierge provided fantastic local recommendations.

— Lourdes Henderson


The lobby at Nairobi Serena Hotel struck the perfect balance—sophisticated yet welcoming.

— Tawnie Rome


In-room amenities at Nairobi Serena Hotel were thoughtful and convenient. Everything we needed.

— Jeanna Nillson


The location of Nairobi Serena Hotel was decent, but nothing remarkable. Expected a bit more.

— Dilshad Cavallaro


Breakfast options at Nairobi Serena Hotel were standard. Could use more variety.

— Ravi Hanners


The front desk staff at Nairobi Serena Hotel were helpful. Assisted with general inquiries.

— Lia Atteberry


The business center at Nairobi Serena Hotel was standard. Adequate for basic work needs.

— Dominic Tobiasen


The meeting rooms at Nairobi Serena Hotel were standard. Equipped with basic presentation tools.

— Jenoveva Alcantar


The staff responsiveness at Nairobi Serena Hotel was satisfactory. Addressed queries in a timely manner.

— Renta Barlow


The bedding at Nairobi Serena Hotel was comfortable. Provided a good night's sleep.

— Shani Walker


The security measures at Nairobi Serena Hotel were standard. Felt secure during my stay.

— Caroline Kougl


The in-room safe at Nairobi Serena Hotel was functional. Provided secure storage for valuables.

— Kendal Trapote


The room service at Nairobi Serena Hotel was prompt. Meals were delivered within the estimated time.

— Colette Blomqvist


The check-in process at Nairobi Serena Hotel was smooth. Staff provided clear instructions.

— Beate Ashmore


The environmental sustainability efforts at Nairobi Serena Hotel were noticeable. Encouraging eco-friendly practices.

— Nadezhda Friadnar


The decor in the common areas of Nairobi Serena Hotel was tasteful. Appealing aesthetics.

— Cahuich Ewertsen


The food quality at Nairobi Serena Hotel was subpar. Limited and unappetizing options.

— Janet Lazaro


The facilities for business travelers at Nairobi Serena Hotel were inadequate. Limited amenities.

— Valeria Sheiner


The service quality at Nairobi Serena Hotel was abysmal. Rude and unprofessional staff.

— Johnathan Figa


The elevators at Nairobi Serena Hotel were constantly out of order. Inconvenient for guests.

— Sheila Ciau


The check-in process at Nairobi Serena Hotel was a disaster. Endured long queues and delays.

— Jesus Peacock


The bathroom facilities at Nairobi Serena Hotel were in dire need of repairs. Leaks and malfunctions.

— Dariush Webb


The facilities for business travelers at Nairobi Serena Hotel were severely lacking. Unusable amenities.

— Donald Hotel


At Nairobi Serena Hotel, I encountered the rudest staff I've ever come across. No sense of hospitality.

— Coral June


My room at Nairobi Serena Hotel had a distinct musty smell. Clearly, not properly ventilated.

— Itzel Exline


I recently stayed at Nairobi Serena Hotel in Nairobi, and it was a delight from start to finish. The 5-star luxury, the welcoming staff, and the exquisite decor showcased the excellence of the Serena Hotels brand.

— Rossane Duprat


Nairobi Serena Hotel exceeded all expectations. The Serena Hotels brand's commitment to quality shone through in every aspect of my stay, from the plush rooms to the exceptional service.

— Alicia George


My recent stay at Nairobi Serena Hotel was exceptional. The Serena Hotels brand's commitment to excellence, paired with the 5-star accommodations, created the perfect setting for a relaxing getaway.

— Betzy Detwiler


I recently had the pleasure of staying at Nairobi Serena Hotel, part of the distinguished Serena Hotels. The 5-star luxury and unique features of the Serena Hotels brand made my stay truly exceptional.

— Tauni Strano


I had the pleasure of experiencing Nairobi Serena Hotel in Nairobi, and it was truly amazing. The Serena Hotels brand's commitment to quality and the 5-star luxury made my stay exceptional.

— Jairo Negrete


Staying at Nairobi Serena Hotel was an absolute pleasure. The Serena Hotels brand's commitment to providing an extraordinary experience, coupled with the 5-star accommodations, exceeded my expectations.

— General Sblendorio


General Information

Q: What's the primary focus of Serena Hotels hotels, and how does it relate to Nairobi Serena Hotel?

A: Serena Hotels hotels aim to provide a consistent and reliable experience. Nairobi Serena Hotel is one of these hotels, ensuring you get the quality service associated with the chain.


Q: How would you describe the atmosphere and vibe at Nairobi Serena Hotel?

A: Nairobi Serena Hotel offers a 5-star experience, creating a warm and welcoming atmosphere for guests.


Q: What's the significance of 5 stars for hotels, and how does Nairobi Serena Hotel measure up?

A: The 5 stars indicate the quality and services a hotel provides. Nairobi Serena Hotel meets these standards, ensuring a comfortable stay.


Q: Tell me more about Nairobi Serena Hotel's check-in and check-out process. Is it straightforward?

A: Checking in at Nairobi Serena Hotel is a breeze, starting at 12:00 PM, and checking out is hassle-free, ending by 11:00 AM.


Q: Can you provide a brief overview of Nairobi Serena Hotel's history, from its opening year to recent renovations?

A: Nairobi Serena Hotel opened its doors to guests in 1975. It has been keeping up with the times through renovations in 2004.


Q: How do guests generally rate their stay at Nairobi Serena Hotel?

A: Guests consistently rate Nairobi Serena Hotel positively, with an average rating of 8.6 based on 33 reviews.


Booking and Rates

Q: Can you guide me on how to book a room at Nairobi Serena Hotel online?

A: Booking a room at Nairobi Serena Hotel is simple! Visit the official website link and follow the easy steps to secure your stay.


Q: Are there any special rates or discounts available for booking directly with Nairobi Serena Hotel?

A: Yes, booking directly with Nairobi Serena Hotel often comes with exclusive rates and discounts. Check the website for the best deals.


Q: What are the benefits of booking a room at Nairobi Serena Hotel in advance?

A: Booking in advance at Nairobi Serena Hotel ensures you secure your preferred room type and often comes with discounted rates for early reservations.


Q: Can I modify or cancel my booking at Nairobi Serena Hotel, and what's the process for doing so?

A: Yes, you can modify or cancel your booking at Nairobi Serena Hotel. Visit the website or contact the hotel directly for assistance.


Q: Are there any additional fees or charges I should be aware of when booking at Nairobi Serena Hotel?

A: Nairobi Serena Hotel strives to be transparent. Check the booking details for any additional fees, ensuring you have all the information upfront.


Q: How does Nairobi Serena Hotel ensure a secure and hassle-free booking process for guests?

A: Nairobi Serena Hotel employs secure online booking systems and provides clear information, ensuring a safe and hassle-free experience for guests.


Q: Can I find last-minute deals or promotions when booking at Nairobi Serena Hotel?

A: Yes, Nairobi Serena Hotel often offers last-minute deals and promotions. Keep an eye on the website for special offers and discounts.


Q: Are there any loyalty programs or rewards for frequent guests at Nairobi Serena Hotel?

A: Yes, Nairobi Serena Hotel may have a loyalty program that rewards frequent guests with perks, discounts, or special privileges. Check with the hotel for details.


Q: How does Nairobi Serena Hotel ensure the privacy and security of guest information during the booking process?

A: Nairobi Serena Hotel prioritizes guest privacy and security by employing secure booking platforms and following industry best practices.


Facilities and Accommodations

Q: Does Nairobi Serena Hotel provide accessible accommodations for guests with special needs?

A: Yes, Nairobi Serena Hotel is committed to accessibility and provides accommodations designed for guests with special needs. Contact the hotel for specific requirements.


Q: Are there any pet-friendly accommodations or services available at Nairobi Serena Hotel?

A: Nairobi Serena Hotel understands the importance of furry friends. Check with the hotel for pet-friendly accommodations and services.


Location and Nearby

Q: Are there shopping or dining options within walking distance from Nairobi Serena Hotel?

A: Yes, Nairobi Serena Hotel is surrounded by shopping and dining options, making it convenient for guests to explore the local area.


Q: Does Nairobi Serena Hotel provide shuttle services to popular attractions or transportation hubs?

A: Nairobi Serena Hotel may offer shuttle services to popular attractions or transportation hubs. Check with the front desk for availability and schedules.


Q: How do guests typically describe the service and hospitality at Nairobi Serena Hotel?

A: Guests often praise the service and hospitality at Nairobi Serena Hotel, describing it as 8.6 based on 33 reviews.


Frequently Asked

Q: Which hotel chain does Nairobi Serena Hotel belong to?

A: Nairobi Serena Hotel belongs to the Serena Hotels chain.


Q: What is the star rating of Nairobi Serena Hotel?

A: Nairobi Serena Hotel has a star rating of 5.


Q: Can you provide information about Nairobi Serena Hotel's check-in and check-out times?

A: Nairobi Serena Hotel offers check-in from 12:00 PM and check-out until 11:00 AM.


Q: How many rooms does Nairobi Serena Hotel have?

A: Nairobi Serena Hotel has a total of 183 rooms.


Q: When was Nairobi Serena Hotel opened to the public?

A: Nairobi Serena Hotel opened its doors to the public in 1975.


Q: Has Nairobi Serena Hotel undergone any recent renovations?

A: Yes, Nairobi Serena Hotel underwent renovations in 2004.


Q: What is the average rating as per reviews for Nairobi Serena Hotel?

A: Nairobi Serena Hotel holds an average rating of 8.6 based on reviews.


Q: Can you provide information about Nairobi Serena Hotel's accommodation types?

A: Nairobi Serena Hotel offers various types of accommodations, including Hotel.


Q: Discover the allure of Nairobi Serena Hotel - What sets its accommodations apart?

A: Nairobi Serena Hotel captivates guests with its unique Hotel accommodations.


Q: Nairobi Serena Hotel Enigma - Unraveling the secrets behind its star rating.

A: Explore the mystique surrounding Nairobi Serena Hotel and the factors contributing to its star rating.


Q: Nairobi Serena Hotel Essence - What makes its presence in Nairobi truly unforgettable?

A: Immerse yourself in the essence of Nairobi Serena Hotel and its impact on the vibrant city of Nairobi.


Q: Nairobi Serena Hotel Unveiled - A visual journey through its distinctive features.

A: Embark on a visual odyssey showcasing the unique features that define Nairobi Serena Hotel.


Q: Nairobi Serena Hotel Symphony - How has it harmonized with the spirit of Nairobi?

A: Delve into the symphony of Nairobi Serena Hotel as it resonates with the cultural heartbeat of Nairobi.


Q: Nairobi Serena Hotel Oasis - A haven of tranquility in Nairobi. What sets it apart?

A: Discover why Nairobi Serena Hotel is considered an oasis of tranquility amidst the bustling energy of Nairobi.


Q: Nairobi Serena Hotel Renaissance - How has it evolved since its opening in 1975?

A: Take a journey through the renaissance of Nairobi Serena Hotel, exploring its evolution since 1975.


Q: Nairobi Serena Hotel Chronicles - An animated tale of its history and modernity.

A: Immerse yourself in the animated chronicles of Nairobi Serena Hotel, seamlessly blending history with modernity.


Q: Nairobi Serena Hotel Horizon - A panoramic view of its surroundings. What lies beyond?

A: Witness the panoramic horizon that surrounds Nairobi Serena Hotel, offering a glimpse of the enchanting world beyond its walls.


Q: Nairobi Serena Hotel Canvas - An artistic portrayal of its facilities and amenities.

A: Experience the artistic canvas that showcases the facilities and amenities that make Nairobi Serena Hotel unique.


Q: Nairobi Serena Hotel Odyssey - A virtual tour through its history, amenities, and reviews.

A: Embark on a virtual odyssey, exploring the history, amenities, and reviews that shape the identity of Nairobi Serena Hotel.


Q: Nairobi Serena Hotel Mirage - What illusions does it dispel, and what realities does it reveal?

A: Peer through the metaphorical mirage of Nairobi Serena Hotel, uncovering the truths that lie beneath the surface.


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